Policies
- Ordering and Downloading your purchase
To buy a backing track, go: www.hittrax.com.au
- Log in using the email address and password specified when signing up
- If you do not have a login, click 'create an account'
- If you have lost or forgotten your login/password, click 'forgot password'. Wait for the next screen then enter the email address used when the account was created. A reminder will be sent immediately to your email address. If the email is not in your Inbox, check junk mail or spam folder.
Next, use the search engine to find and add songs to the cart. Click 'Buy MIDI File' or 'Buy MP3' depending on your preferred format.
MIDI Files require a dedicated MIDI File player and will not play on a CD. MP3 files play on any computer and can be transferred to a CD.
Tip - save money by purchasing 4 or more songs. Buying just 4 songs will deduct around 40% off the price. Keep adding songs until you are ready to check out. Click the Review/Checkout button and carefully review the selected songs and format. NOTE: Read the instructions on the Review Order page and make any changes, delete songs and update before proceeding to checkout or adding more songs. remember, hitTrax will not refund or exchange any song based on incorrect selection. if you have to make a chenge, do it in this section.
1: Download immediately after payment
- The download link appears on the online receipt. Click on the link to download the zip file.
- PAYPAL users - ensure you click 'Return To Merchant' button after copmpleting payment to access the download link. Failure to do so will result in the link being lost and you will need to contact customer support for a new link.
Exceptions to the instant download policy:
- Technical issues
on the HitTrax server, routers and services on the Internet
chain disrupt the automated system
- Security settings on the computer of the customer accepting the order prevent the files from downloading
- The HitTrax Security
system has temporarily quarantined the order**
** HitTrax has
an internal security system which may trap and
quarantine an order due to suspicious or other
circumstances that require a support team member,
or a member of our security team to confirm the
order directly with the credit card holder
The office, on
most occasions is staffed 8am to 5pm Mon-Fri and
8am to 11.45am Sat-Sun except public holidays.
If you require your order urgently, call + 613 9887 8127 and we will try to expedite delivery, however no guarantees can be made if the office is unstaffed. In these circumstances, leave your name, phone number and purchase order number on the voice mail.
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- Refunds
and Exchanges
Simple. If the product
is faulty we'll replace or refund it. To ensure
you receive the songs you want, please use the
on-line demo's. Copyright and licensing laws prevent
us from refunding or replacing songs unless they
are faulty.
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- Lyrics
- Lyrics sheets
are included where licensed, as a TEXT file
- When searching, 'View Lyrics' in the Click Details column indicates the Lyric file may be available
- There is no extra
charge for Lyrics and the inclusion of Lyrics
does not form part of the sale
- No order will
be refunded in full or in part due to non inclusion
of Lyrics or embedded lyrics
- Lyrics are supplied
as a text file and are not embedded in MIDI File the unless stated so in the song details column
- HitTrax is not
responsible for the accuracy of Lyrics
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- Vocal
Guides and Backing Vocals
- MIDI Files with Vocal/Melody
Line and backing vocals are depicted by the phrase 'Melody Guide'
- MP3 backing tracks do not have Melody guides in the song file, although the online demo's may include a melody for demonstration purposes only
- Vocal/Melody
Line Guides and backing vocals are included
at the sole discretion of the programmer and
does not form part of the sale
- No order will
be refunded in full or in part due to the non
inclusion of Vocal/Melody Line Guides and backing
vocals
- Where included,
HitTrax does not take responsibility for the
accuracy of the Vocal/Melody Line Guide and
backing vocals
- Vocal/Melody
Line Guides and backing vocals, where present,
are always deleted from MP3
orders
- Vocal/Melody
Line Guides are generally available in catalogue
numbers that have the following characters,
however no guarantees are made of their inclusion.
If unsure, play the on-line demo's to confirm:
AP, HT, LT, HO, LR, CT, CTS, DD, 10, PVK, RC, TT,
XGC
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-
Track sheets
- Track sheets
are included, where available, as part of the
Lyrics TEXT file
- The inclusion
of Track sheets does not form part of the sale
- No order will
be refunded in full or in part due to non inclusion
of Track sheets
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- Copyright
All HitTrax distributed
MIDI Files and MP3 and Ring tone and True Tone audio files (hereafter referred
to as 'the files') are protected world wide by
copyright laws and treaties. It is illegal
to reproduce and distribute unauthorized copies
of the files without the written permission of
the copyright owner. Individuals face fines of
up to $50,000 for each offence while companies
and corporations face fines of $250,000 per offence.
Additionally, a person may be jailed for up to
5 years for each infringement.
It is important
to know that by purchasing the files, you are
entering into a legal agreement as an 'end user'
and the conditions stipulated on this page apply
to you in full - no exceptions. If you have returned
to the On-line Order Form and submitted an order
for the files, it is presumed you have read and
fully understand the terms and conditions set
out here, so PLEASE READ CAREFULLY.
We are happy to
provide you with further information in relation
to Copyright regulations and we are always ready
to assist with friendly advice. If you are unsure
what all the terms and conditions actually mean,
please request further copyright information by
E-mail stating the areas you wish clarifying.
1: The copyright
which exists in the files is termed 'Intellectual
Property'. Other 'copyrights' which exist are
mechanical and lyrical which are controlled by
agencies and the respective publishers. You are
permitted to modify a the files for your own personal
use (e.g.: key/tempo changes etc..) however, the
rules remain as defined below. You are permitted
to make a safety back up copy.
2: The source data
(Midi Files, all associated source code, text
files, music files and any other data which constitutes
a part of the files) is fully protected by International
Copyright Treaties.
3: The files ARE
NOT public domain, nor are they shareware.
Internet service providers (ISP's), search
engines, bulletin board operators, user groups,
schools, churches etc. are all bound to the same
rules and regulations which apply to the individual
and corporations. We issue special licenses (available
on request) to allow certain authorized uses of
the files outside the normal performance criteria.
4: It is permitted
to modify key's, tempo changes, instrument mutes
and other edits which are necessary to prepare
the files suitable for personal performance by
the licensed user. Special licenses are available
by request for some of the above activities.
5: It is illegal
to give copies of the files to friends or other
3rd parties. All files are electronically
stamped with the buyers details. HitTrax is obliged
under distributor agreements to actively pursue
instances where copyright infringements are suspected
or known to have occurred.
5: Rewards are paid
to persons giving information leading to a conviction
of persons or companies involved in the illegal
distribution of the files.
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- Liability
Under no circumstances
will HitTrax, its directors, staff, agents, distributors,
programmers and associated parties be responsible
for any loses incurred to purchasers and users
of our products, including, but not limited to,
loss of income, opportunities, equipment and bookings. HitTrax
will replace products purchased where the product
is damaged during transit or the product requires
reassembling. This is the limit of
our Liability
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- Privacy
Our complete Privacy
policy is available HERE
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Logging
in and Register New Customer
- Benefits of
Logging in
Instant E-mail
delivery 24 hours a day and 7 days a week
(subject to conditions in Delivery
of your MIDI File order)
Every song purchased
earns 10 Reward Points
Earn 100 Reward
Points and an extra 10% discount will apply
to the current order
Saves time on-line
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- How to Login
On the main catalogue
search page, enter your email address and password in the Member Login box.
If you have never
registered before, go the section 'Create an account'
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- Retrieve
lost or forgotten password
Click Forgot Password? (found in the Member Login box) then enter your E-mail address. Your
password will be emailed to you immediately
If the password
is not in the database, check to ensure you
are using the same E-mail address used when
originally registered. You may have
to register again (see below)
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- New customers
On the main catalogue
search page, click 'Create an account'
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On-line
order issues
- Known PC issues
PC issues, Ad
Blockers and Firewalls
Windows 95 and
Windows 98 first edition are not supported on
the HitTrax secure payment page. These operating
systems are not compatible with our security
level requirements
Internet Explorer
version 4 and earlier and Netscape Version 5
and earlier are not supported on the HitTrax
secure payment page. These browsers are not
compatible with our security level requirements
If you have a firewall program, Internet security suite
or ad blocking program installed on your computer, CLICK HERE for firewall and ad blocker setup
guide or downoad one of the support documents
below:
Download
set up for Norton Internet security suite &
personal firewall 2005
Download
set up for Norton Internet security suite &
personal firewall 2000 - 2004
Click
HERE to download set up information for Zonealarm
MacAfee Internet
Security Suite - Right click on the icon
in the task tray and 'disable'
Ad blocking
programs and script blocking programs - CLICK
HERE for help
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- Known Apple
MAC issues
Apple Mac issues
Safari Browsers in some MAC OS are known to block access to our download site. If you receive 'Purchase does not exist' or 'payment has failed' messages, then try the the following fix:
- Go to: System Preferences> Security
- Add the following domains in the allowed section of the firewall
hittrax.dyndns.org
hittrax.dyndns.org:8081
hittrax.com.au
paypal.com
midi.com.au
The web site has
no other known MAC issues.
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- Cannot
add songs to the shopping cart
If you are unable
to to add more than one song to the cart, CLICK
HERE for help
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- Cannot
proceed to the payment page
If you have pressed
the 'Proceed to ANZ E-Gate or PayPal Secure
Payment Page' button and can go no further, CLICK
HERE for help
Firewall programs
and Internet Security Suite programs
If possible, disable
the automatic blocking function and switch to
'Prompt'. While automatic settings are great
for 'set and forget' you are actually going
to cause more problems for yourself as pages
you want to access may be blocked. In
'Prompt' mode, you choose to accept or decline
access at the times the functions are required.
This is a more efficient method of handling
security on your computer.
Download set up for Norton Internet Security
Suite & Personal Firewall 2005
Download
set up for Norton Internet security suite &
personal firewall 2000 - 2004
Click
HERE to download set up information for Zonealarm
MacAfee Internet
Security Suite - Right click on the icon
in the task tray and 'disable'
Ad blocking
programs and script blocking programs - CLICK
HERE for help
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How
to order your backing tracks and Ring Tones
- Selecting
your preferred FORMAT
MIDI
Files or MP3 or Ring Tones
HitTrax provides
backing tracks in 2 formats + MP3 Ring tones.
1: MIDI Files - order this format when..
a) you know what
a MIDI File is
b) you have a dedicated MIDI File player like OkyWeb
c) you know how to edit a MIDI File
2: MP3 audio
tracks - order this format when ..
a) you want to
burn and play the songs on a CD
b) you want to play the songs through your Media
Player
c) you want o play the songs on a portable MP3
device
d) you want to record the audio tracks to your
Mini disc
3: Ring Tones (also called True Tones) - order this format when ..
a) you want to
download MP3 backing music to your cell/mobile phone
b) Note - the Ring Tone files are not original recordings. They are backing track versions featuring approx 30 seconds of the main theme
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-
Save around 40%
When ordering
4 or more song titles, approximately 40% will be deducted off the price of all songs. The discount will show in the live cart box. PLUS, save an additional
10% if you qualify for HitTrax Reward
Points ..more
info
All prices EX GST
GST (Goods & Services Tax of 10%) applies to Australian customers
only. All purchases from customers who live outside Australia do not pay GST.
Here's how the DISCOUNTS work
Easy - just add 4 or more songs and save around 40%.
Here's how REWARD POINTS work
Each item added to the cart, including FREEBIES, adds 10 Reward Points to your account.
Reach 100 RP's and an additional 10% discount will apply to all songs in the cart. RP's
accumulate with each successive order so you can build up the 100 RP's over several
orders. There are specific terms and conditions that apply to RP's. Click here for more info.
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