Guide to easy navigation on the HitTrax Website
Take 2 to 5 minutes to setup
your browser for smooth running
on our website with our easy guide
"no one is computer illiterate.... it's ok to learn slowly.."
(Quote, John Ialuna)
Our support team has written a helpful guide to assist setting upInternet explorer, Firewalls and Ad-blockers.
The
following support links resolve one or more of the following issues:
* Cannot proceed to the secure payment section
* Cannot play or hear the demo's
* Cannot add more than one song to the cart
1: Cookies and Session Cookies
Cookies are small files the computer uses to 'remember' what you are adding to your shopping cart. If 'cookies' are blocked, the website will not run smoothly, so let's make sure they are enabled. It's easy, and here's how to do it....
First, click on your preferred program to look at web sites on the Internet.
Internet Explorer (PC) | Internet Explorer (MAC) | Mozilla or Netscape (PC)| Safari (MAC)
Internet
Explorer on a PC
Go: Tools>Internet Explorer>Privacy>Click on the Advanced
button
* Check the 'Override automatic cookie handling' button
* First Party Cookies - Accept
* Third Party Cookies - Prompt (if a 'cookie' alert appears when you are
a HitTrax site, accept it)
* Check 'Always allow session cookies'
Click OK, then Apply then OK to close the
screen. If 'Apply' is greyed out, that's ok.
Next:
Go: Tools>Internet Explorer>Privacy>Click on Sites (I.E.
vers 6 +) or Websites (vers 5)
In Address of Web Site: Allow the following web sites, one
at a time.
hittrax.com.au
anz.com.au
Click 'OK'
If the Pop-up Blocker is visible, click setting: Allow the following
web sites, one at a time.
hittrax.com.au
anz.com.au
Click 'Close'. That's it! All
done.
return to top ....
Internet
Explorer on a MAC
Go: Explorer>Preferences>Web Browser>Security Zone
Select 'Medium' (more secure)
Now, click on Java
and tick (enable) only the following items:
Enable Java
Log Java Output
Log Java Exceptions
Now, click on Security
Options and set the following options:
Byte code verification: select - Check all code
Network Access: select - Applet Host Access
Place a tick (enable) Restrict access to non - Java Class Files
Set 'When Receiving Cookies" to Never Ask
That's it! All done.
return to top ....
Netscape/Mozilla (PC):
Go: Edit>Preferences>Privacy>Cookies
Select: Allow cookies based on privacy settings
Click the View button and select Medium and click OK
Under 'Cookie Lifetime Policy', select Accept cookies normally
Now, click 'Popup Windows on the 'Category' list
Tick the box 'Block unrequested popup windows'
Click 'Allowed Sites' button
Allow the following web sites, one at a time.
hittrax.com.au
anz.com.au
Click 'OK' and 'OK' to close the windows
return to top ....
Safari (Mac):
Go: Safari>Preferences>Security>Web Content
In 'Plugins' , Enable Java and Enable JavaScript
In 'Accept Cookies', select either Always or, Only from sites you navigate to
That's it! All done.
return to top ....
2:
Firewall programs and Ad Blocking Programs
These programs are great for security and privacy but they can also interfere
with the smooth running of our website. Let's tell our firewall and adblocker
programs to 'allow' HitTrax unrestricted access. It's easy, and
here's how to do it....
Allow the following sites in your firewall
and ad blocker programs.
hittrax.com.au
anz.com.au
If you are not sure how to do this, click HELP in the firewall or ad blocker
program and type 'ALLOW SITES' or 'ALLOW WEB SITES' in the search box
and follow the instructions.
* Click
HERE if you have Norton Internet Security 2004 or 2005 installed
* Click HERE if you have Zonealarm firewall installed
If your firewall is not listed here, contact
the support center for your program and request assistance to make the
settings recommended above.
That's it! All done.
return to top ....
3:
Contact Support
If you are still having problems and have followed the support items above,
contact
our friendly support team. You can also call support between 8am and
5pm Mon-Fri, Australian E.S.T. on the following numbers.
(03) 9887 8127 - Within Australia
+613 9887 8127 - Outside Australia
return to top ....