HitTrax MIDI Files Customer Support - Back to 'HitTrax MIDI Files', click here

We have detected that 'cookies' are not enabled on your computer

'Cookies' are small files that websites with on-line shopping use to keep track of items placed in the shopping cart. Without enabling 'cookies', you will experience problems adding items to the shopping cart and at the payment section section. Enabling 'cookies' is easy, even if you are new to the Internet and our 'no jargon' guide below shows you how to do this in your favourite Internet Browser. There is absolutely no risk in enabling 'cookies' for trusted sites.

| Cookies | Firewall Programs & Pop Up Ad Blockers | Contact Support|

1: Cookies and Session Cookies

Cookies are small files the computer uses to 'remember' what you are adding to your shopping cart.  If 'cookies' are blocked, the website will not run smoothly, so let's make sure they are enabled.  It's easy, and here's how to do it....

First, click on your preferred program to look at web sites on the Internet.

Internet Explorer (PC) | Internet Explorer (MAC) | Mozilla or Netscape (PC)| Safari (MAC)

Internet Explorer on a PC

Go: Tools>Internet Options>Privacy>Click on the Advanced button

* Check the 'Override automatic cookie handling' button
* First Party Cookies - Accept
* Third Party Cookies - Prompt (if a 'cookie' alert appears when you are a HitTrax site, accept it)
* Check 'Always allow session cookies'

Click OK, then Apply then OK to close the screen. If 'Apply' is greyed out, that's ok.

Next:

Go: Tools>Internet Explorer>Privacy>Click on Sites (I.E. vers 6 +) or Websites (vers 5)
In Address of Web Site:  Allow the following web sites, one at a time.

hittrax.com.au
midi.com.au
anz.com.au

Click 'OK'

If the Pop-up Blocker is visible, click setting: Allow the following web sites, one at a time.

hittrax.com.au
midi.com.au
anz.com.au

Click 'Close'. That's it! All done. To return to 'HitTrax MIDI Files', click here

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Internet Explorer on a MAC

Go: Preferences>Web Browser>Security Zone
Select 'Medium' (more secure)

Now, click on Java and tick (enable) only the following items:

Enable Java
Log Java Output
Log Java Exceptions

Now, click on Security Options and set the following options:

Byte code verification:  select - Check all code
Network Access:  select - Applet Host Access

Place a tick (enable) Restrict access to non - Java Class Files

Ok - just one more setting to do - Receiving Files

Set 'When Receiving Cookies" to Never Ask

That's it! All done. To return to 'HitTrax MIDI Files', click here

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Netscape/Mozilla (PC):

Go: Edit>Preferences>Privacy>Cookies

Select: Allow cookies based on privacy settings

Click the View button and select Medium and click OK

Under 'Cookie Lifetime Policy', select Accept cookies normally

Now, click 'Popup Windows on the 'Category' list
Tick the box 'Block unrequested popup windows'
Click 'Allowed Sites' button

Allow the following web sites, one at a time.

hittrax.com.au
midi.com.au
anz.com.au

Click 'OK' and 'OK' to close the windows

That's it! All done. To return to 'HitTrax MIDI Files', click here

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Safari (Mac):

Go:  Safari>Preferences>Security>Web Content

In 'Plugins' , Enable Java and Enable JavaScript

In 'Accept Cookies', select either Always or, Only from sites you navigate to

That's it! All done. To return to 'HitTrax MIDI Files', click here

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2: Firewall programs and Ad Blocking Programs

These programs are great for security and privacy but they can also interfere with the smooth running of our website. Let's tell our firewall and adblocker programs to 'allow' HitTrax unrestricted access.  It's easy, and here's how to do it....

Allow the following sites in your firewall and ad blocker programs.

hittrax.com.au
midi.com.au
anz.com.au

If you are not sure how to do this, click HELP in the firewall or ad blocker program and type 'ALLOW SITES' or 'ALLOW WEB SITES' in the search box and follow the instructions.

* Click HERE if you have Norton Internet Security 2004 or 2005 installed

* Click HERE if you have Zonealarm firewall installed

* Click HERE to download and read the HitTrax EZE Guide for other programs and issues

If your firewall is not listed here, contact the support center for your program and request assistance to make the settings recommended above.


That's it! All done. To return to 'HitTrax MIDI Files', click here

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3: Contact Support

If you are still having problems and have followed the support items above, contact our friendly support team. You can also call support between 8am and 5pm Mon-Fri, Australian E.S.T. on the following numbers.

  (03)   9887 8127 - Within Australia
  +613 9887 8127 -  Outside Australia

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