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HitTrax and OkyWeb Customer Service

In most cases, we provide fast support. Please allow time difference between Australia and your country. Before contacting support, check out the F.A.Q. page. This page contains solutions to our most requested support calls.

New feature: Lost your song files due to a computer crash? View and download your purchase history: Click Here to download previous purchases

Use our LIVE CHAT support for instant and real time customer service. LIVE CHAT is available most times Mon - Fri 8.30am to 4.30pm.

NOTE - HitTrax related support is free however HitTrax does not provide free support to set up a computer, firewall and other security programs. These jobs are for qualified computer techs. If we believe the support issue is related to a setting or configuration on your computer, we will advise you to seek assistance from a computer tech.

Need urgent support? Call our support team. If redirected to voice mail, clearly and slowly record your name, a short message and your phone number.

03 9887 8127 Australia
+613 9887 8127 International

Your Full Name
Email Address	Note: Must be (eg): username@yourdomain.com
Skype Address	For realtime chat support
Phone	Include area code
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Other Enquiry
Order Number	If relevant to enquiry
Date of Purchase	If relevant to enquiry
Please enter the name of the firewall program installed on your computer	Important: Enter details if order was not received
Enter your enquiry here For faster response, provide the exact nature of the issue. If possible, include the order number and date of purchase. Do not use ALL CAPS and bear in mind our email filters will delete any email containing abusive language or phrases and excessive use of characters such as !!##@@ etc .....
	Type the letters to the left in the above text box. If you cannot read these, click here for another set of letters.
BEFORE SENDING ENQUIRY READ THIS - If it appears we have not responded within 24 hours (except weekends), check your Junk Mail or SPAM mail folder and ensure your firewall is not blocking our domain Comcast.net: Comcast is blocking our host server. This means you will not receive our reply. We recommend using an email address other than your comcast.net account such as Hotmail, Gmail or Yahoo etc. Earth link, SPAMGUARD, Yahoo and other mail services that require confirmation should note it is your responsibility to add the domain hittrax.com.au to the safe list before sending this email. HitTrax will not respond to requests for verification. Remember to check your junk/spam mail folder if it appears we haven't responded within a reasonable time. If the matter is urgent, use our LIVE CHAT support for instant and real time customer service. LIVE CHAT is available most times Mon - Fri 8.30am to 4.30pm. Phone support is available during the same times on (03) 9887 8127 within australia or +613 9887 8127 for callers outside Australia.